Cancellation Policy

At AREVINA, we understand that plans can change, and we strive to provide flexibility when it comes to order cancellations. Please review our cancellation policy carefully.

1. Cancellation Window

Customers may request a cancellation within 3 hours of placing an order. After this period, orders are processed and cannot be canceled. If the cancellation window has passed, customers must follow our Return & Refund Policy.

2. How to Request a Cancellation

To cancel an order, customers must contact our support team immediately using the provided contact details. Cancellations must be requested via email or our customer support channels before the 3 hours window closes.

Email: customercare@arevina.com
Phone Number: 44 7441 429882

3. Orders Already Processed or Shipped

If an order has already been processed or shipped, it is no longer eligible for cancellation. In such cases, customers may refer to our Return & Refund Policy for available options.

4. Refund for Canceled Orders

If an order is successfully canceled within the allowed timeframe, the full amount will be refunded to the original payment method. Refunds will be processed within 20 days depending on your bank's processing time.

5. Changes to Cancellation Policy

AREVINA reserves the right to modify this policy at any time. Any updates will be posted on this page, and continued use of our services constitutes acceptance of the revised terms.

6. Contact Us

For any inquiries or issues, please don’t hesitate to contact us, we’re happy to assist you.

Phone number: +44 7441 429882

Email Address: customercare@arevina.com

Open Hours:

Monday to Sunday: 9:30 AM – 4:00 PM (GMT +1)

Response Time: Please allow up to 8 hours for email responses. Due to lower staffing on weekends, response times may take up to 12 hours.

Legal Information:

Store Name: AREVINA

Company name: SOSCI ARTEM LTD

Company number: 15715250

Physical Address: Priors Hatch Priors Hatch Lane, Hurtmore, Godalming, United Kindgom, GU7 2RJ